Question 1

What is OnPromptAds Brands?

Accepted Answer

OnPromptAds Brands is a B2B platform for marketing teams to manage governed prompt libraries, AI content generation, Facebook and Instagram publishing, and Meta Ads campaigns from one workspace. It is built for agencies and in-house brand teams that want to run their whole social and ad workflow from a single place.

Question 2

Who is OnPromptAds Brands for?

Accepted Answer

The platform is built for: Marketing agencies managing multiple client brands. In-house brand and performance marketing teams. Social media managers who publish to Facebook and Instagram. Teams that need shared AI prompts with governance and audit trails.

Question 3

How do I sign up?

Accepted Answer

You can start at the sign-up page with your work email or Google account. Organization owners complete onboarding; team members join via invite links. Enterprise teams can book a demo through the contact page.

Question 4

How do organizations and brands work?

Accepted Answer

An organization is your company or agency workspace. Inside it, you create one or more brands (clients or product lines). Each brand has its own products, generations, social connections, and ad accounts. Members are invited at the organization level with roles that control access.

Question 5

What roles are available for team members?

Accepted Answer

Organization administrators manage billing, members, and settings. Editors can create content and run campaigns. Viewers have read-only access. Exact permissions may vary by plan.

Question 6

Can I invite teammates?

Accepted Answer

Yes. Organization admins send email invites from the members settings page. Invited users sign in with Google or email and land directly in your organization workspace.

Question 7

What are AI generations?

Accepted Answer

Generations are AI-produced images created from your brand prompts, product photos, and creative direction. You pick a prompt template, attach products or reference images, select AI models, and generate outputs stored in your brand library for use in social posts and ads.

Question 8

Which AI models are supported?

Accepted Answer

The platform supports multiple image generation models configured by your organization. Available models appear in the generation studio when you start a new generation. Model availability may expand over time.

Question 9

Do I own the AI-generated images?

Accepted Answer

You retain rights to outputs you create for your brand, subject to your plan terms and the underlying AI provider terms. You are responsible for ensuring outputs comply with advertising and platform policies before publishing.

Question 10

How do I connect Facebook and Instagram?

Accepted Answer

From a brand workspace, go to Social > Connections and click Connect with Meta Business. You sign in through Meta Business Portfolio and not a personal profile and approve the assets (Pages, Instagram accounts, ad accounts) assigned to your brand. Requires a Facebook Page and Instagram Business or Creator account linked to that Page. Uses Meta system-user tokens for reliable scheduling and background publishing. See our Meta setup documentation or contact support for onboarding help.

Question 11

What Meta permissions does OnPromptAds Brands request?

Accepted Answer

We request permissions needed for the features you use, including: Publishing posts to Facebook Pages and Instagram. Reading engagement, comments, and direct messages for inbox and auto-reply. Analytics and insights for social performance dashboards. Ad campaign management, ad insights, and lead form retrieval. Business asset access through your Meta Business Portfolio.

Question 12

Can I schedule posts to Instagram and Facebook?

Accepted Answer

Yes. Use the social calendar or compose flow to schedule posts. A background worker publishes at the scheduled time using your connected Meta system-user token, so posts go live even when you are offline.

Question 13

How does the social inbox and AI auto-reply work?

Accepted Answer

When Meta messaging permissions are granted, DMs and comments appear in the inbox. You can reply manually or enable AI-assisted replies based on your brand voice and prompt library. All replies are sent through Meta APIs on your behalf.

Question 14

How do I disconnect Meta or delete my data?

Accepted Answer

Disconnect from Social > Connections in your brand workspace, or follow the step-by-step instructions at https://brands.onpromptads.com/data-deletion/. You can also remove the app from Meta Business integrations settings.

Question 15

Can I create Meta ad campaigns in OnPromptAds Brands?

Accepted Answer

Yes. The Ads suite supports campaign creation across standard Meta objectives including traffic, engagement, leads, sales, and awareness. Campaigns are created in a paused state by default for safety before you activate spend.

Question 16

Which currencies are supported for ad budgets?

Accepted Answer

We support INR and 40+ Meta ad account currencies with correct smallest-unit conversion (paise for INR, cents for USD, whole units for JPY and similar). Your ad account currency is detected automatically when you connect Meta.

Question 17

Can I use AI-generated images in Meta ads?

Accepted Answer

Yes. Pick creatives from your generations library when building ad creatives, or upload new images. All ads must comply with Meta Advertising Policies and your local advertising regulations.

Question 18

How are leads from Meta Lead Ads handled?

Accepted Answer

When leadgen webhooks are configured, new lead form submissions sync into the Leads table inside your brand Ads workspace. You can review, export CSV, and follow up from there.

Question 19

Where is my data stored?

Accepted Answer

Application data is stored on MongoDB Atlas and media files on Oracle Cloud Infrastructure (OCI) Object Storage. Data in transit is encrypted with TLS. Meta access tokens are encrypted at rest. See https://brands.onpromptads.com/security/ for details.

Question 20

Do you sell my data or Meta platform data?

Accepted Answer

No. We do not sell personal information or Meta platform data. Data is used only to provide the Service features you enable. See our Privacy Policy at https://brands.onpromptads.com/privacy-policy/.

Question 21

How do I request account or data deletion?

Accepted Answer

Follow instructions at https://brands.onpromptads.com/data-deletion/ or email brands@onpromptads.com. We process verified requests within 30 days.

Question 22

Is Google sign-in supported?

Accepted Answer

Yes. You can sign in with Google OAuth for faster onboarding. We receive your name, email, and profile photo from Google to create your account. You can revoke access from your Google account security settings at any time.

Question 23

What plans are available?

Accepted Answer

Plus ($29/mo), Pro ($79/mo), and Ultra ($199/mo) are listed at https://brands.onpromptads.com/pricing/. Every plan includes the full flow. Credits are for images and video; everything else is included. Annual billing saves about 20%.

Question 24

What payment methods do you accept?

Accepted Answer

Self-serve plans are billed through Razorpay or PayPal in USD. Contact sales for procurement and DPA requirements.

Question 25

How do I get support?

Accepted Answer

Email brands@onpromptads.com or use the contact form at https://brands.onpromptads.com/contact/. Enterprise customers receive priority support per their agreement.

Question 26

Does OnPromptAds Brands work with the OnPromptAds marketplace?

Accepted Answer

Yes. OnPromptAds Brands complements the main OnPromptAds prompt marketplace at onpromptads.com. Organizations can use marketplace prompts inside governed brand libraries while keeping team workflows separate.

Question 27

What browsers are supported?

Accepted Answer

We support current versions of Chrome, Firefox, Safari, and Edge on desktop. Mobile browsers work for review and light tasks; we recommend desktop for campaign creation and generation studio workflows.

Question 28

Is there an API?

Accepted Answer

A public API for enterprise integrations is on the roadmap. Contact brands@onpromptads.com for early access discussions and webhook requirements.

Frequently asked questions

Frequently asked questions